Nethram

Nethram successfully completed a project for a telephone and video language interpretation company, wherein they developed a web-based call center platform. The objective was to create a system that could be remotely accessed by an unlimited number of agents and interpreters. The platform, which is currently used by over 30 call center agents and over 2000 home-based interpreters, was custom-built to enable telephone and video conferencing. It also features various log-in capabilities, IVR for instant interpreter connections, and a comprehensive database including customer invoicing, payroll, instant messaging, and call recordings. The client selected Nethram for their experience in developing online call centers and their cost structure. The project was developed according to the key deliverables of the original Statement of Work (SoW), with numerous changes and additions implemented later. The project was completed on time and within budget. The client worked closely with Paul Mathews, the owner of Nethram, and Ashitha Babu, their Customer Success Manager, throughout the project.