NAPA Team LLC
visit site- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Client Insights
Industry Expertise
80%
10%
10%
Client Size Distribution
Small Business (<$10M) 75%
Midmarket ($10M - $1B) 25%
Common Project Size
$10K-$49K 1 project
Clients
- National
Highlights from Recent Projects
NAPA Team LLC was contracted by the Corporate Solutions Group, a cybersecurity awareness company, to develop and implement a CRM system and VoIP Call (IVR). The company was chosen for their high ratings, budget-friendly pricing, and culture fit. A team of 6-10 employees from NAPA Team LLC was assigned to this project. The goal was to enhance customer service and eliminate the frustration of fragmented data and multiple communication channels. As a result, a centralized hub for seamless communication was created, offering omnichannel customer support. This allowed customers to reach representatives through their preferred channel - phone, email, web chat, or social media. The system also ensured that all interaction history was readily available to agents, enabling them to provide a personalized service experience at all times. The project was a success, greatly improving efficiency and customer satisfaction.