Mural Technologies
visit site- Undisclosed
- 50 - 249 employees
- Tucson, AZ
Client Insights
Industry Expertise
25%
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20%
15%
10%
10%
Client Size Distribution
Small Business (<$10M) 100%
Common Project Size
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Clients
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Highlights from Recent Projects
Mural Technologies was hired by Microsoft Corp to provide world-class customer support services to their small and medium-sized businesses, educational institutions, and enterprise customers across the Microsoft 365 and Copilot platforms. The main objectives were to synthesize deep product insights and optimize processes and execution to drive efficiencies. Mural Technologies was selected over other providers due to their high ratings, budget-friendly pricing, great culture fit, good value for cost, and alignment with Microsoft's company values. The project involved 6-10 employees from Mural Technologies who provided first touch, proactive, and reactive support. They were particularly involved in strategic onboarding and customer success motions aimed at driving usage, growth, and deep product insights through reimagined support experiences. The project was a success and met all the set objectives.