MST Management

MST Management was hired by Liftern, a company that specializes in the construction and marketing of complete elevation systems, to provide cybersecurity services. Liftern, which has been operating for over 15 years mainly in Europe, sought MST Management's services to develop a system to manage interactions with customers and potential customers. MST Management was chosen due to their close geographic location, affordable pricing, and good value for cost. They assembled a team of 6-10 employees for the project and communication was mainly through in-person meetings.

MST Management successfully delivered on the project, developing a system that streamlined communication, enhanced customer experience, increased sales, improved customer retention, automated processes, and provided a centralized database. The system ensured efficient communication with customers, addressing all queries, complaints, and feedback promptly and effectively. It also helped Liftern to better understand their customers, tailoring their products and services to meet customer requirements and provide a personalized customer experience. The system also increased sales and revenue by analyzing customer data and identifying trends, enabling more targeted sales efforts. Furthermore, it improved customer loyalty and retention by providing excellent customer service and support. The system also provided detailed analytics and reporting capabilities, enabling the tracking of customer behavior, identification of trends, and optimization of sales and marketing strategies. Finally, it automated many repetitive tasks involved in customer management, saving time and increasing efficiency, and provided a centralized database for easy access to customer information, improving communication and collaboration across the organization.