Matrix Networks

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Matrix Networks is an IT services company based in Portland, Oregon. Founded in 1984, they have about 40 employees that split their time between providing IT managed services and cloud consulting & SI. 

Client Insights

Industry Expertise

Arts, entertainment & music

20%

Consumer products & services

20%

Financial services

20%

Information technology

20%

Retail

20%

Client Size Distribution

Small Business (<$10M) 25%

Midmarket ($10M - $1B) 70%

Enterprise (>$1B) 5%

Common Project Size

<$10K 1 project

$10K-$49K 1 project

$200K-$999K 1 project

Clients

  • Portland Trail Blazers

Highlights from Recent Projects

Overall Rating

5.0
3 Reviews

Matrix Networks was hired by Afton LLC, a concert production company, to deploy a cloud phone system. The company was selected due to its positive online reviews and local presence in Portland, where Afton is also located. The project involved an onboarding call and in-person meeting, after which Matrix Networks successfully implemented the cloud phone system. The CEO of Afton praised the knowledge and professionalism of the Matrix Networks team, which included their VP and a tech rep, and expressed willingness to work with them again.

Matrix Networks was contracted by a coffee and beverage company to modernize their outdated phone system and provide 24/7 service availability. The project, which cost around $15,000, involved implementing a new phone system that integrated with the company's desktop computers, enabling call forwarding, recording, and transferring. Matrix Networks also set up a firewall for the company's internet service. The company's president commended Matrix Networks for their streamlined process and constant support.

The Portland Trail Blazers, a professional basketball team, hired Matrix Networks to migrate their phone system to SureTel. The project, which cost $400,000, was executed in three phases: contact center, office phones, and analog phones. Matrix Networks also assisted with the interface of the contact center and the transition to a Cloud-based contact center. The telecommunications manager of the Portland Trail Blazers appreciated Matrix Networks' structure and 24/7 on-site support, highlighting the ongoing nature of their collaboration.

Timeliness

4.7

Service Excellence

5.0

Value

4.7

Would Recommend

5.0