Lurto

Lurto was appointed by an online caffeine pouch retailer to develop an AI chatbot designed to streamline the customer interaction process. Run by a small team, the company operates across five countries, posing a challenge of answering recurring customer queries in different languages. To substantially reduce manual work and enhance the speed of response, they leveraged Lurto's expertise. Based on Lurto's competitive pricing and high ratings, they were enlisted as the provider of choice.

Lurto executed the project singularly, ensuring the chatbot was built in line with the specific needs of the online retailer. It integrated with the client's Shopify store, enabling it to automatically and accurately respond to customer queries in Lithuanian, Latvian, and Estonian. The chatbot could access the live catalogue and prices, deliver answers from the company's FAQs and policies, and check an order's status. This has further led to timely and accurate responses for customers.

The partnership with Lurto resulted in a successful AI chatbot that provided enhanced customer interaction and increased efficiency in customer service. The retailer appreciated Lurto's technical skills, value for cost, and company values. The positive outcome has helped them invest more time in operations critical to business growth. The chatbot's accuracy and the ability to keep prices and availability up-to-date confirmed Lurto's standing as a reliable solution provider.