LAB Group

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User experience company LAB Group was founded in 2003. The firm provides ux/ui design, digital strategy, e-commerce development, mobile app development, and more and has a midsize team. The firm is located in London, United Kingdom and Cape Town, South Africa.

Client Insights

Industry Expertise

Consumer products & services

20%

Financial services

20%

Hospitality & leisure

20%

Other industries

20%

eCommerce

20%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 35%

Enterprise (>$1B) 35%

Common Project Size

$10K-$49K 2 projects

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.8
3 Reviews

LAB Group was hired by a financial trading company to conduct a detailed market research. The purpose of the research was to understand audience behaviour and how it was changing over time due to technological advancements. The team at LAB Group, led by Matt, the Group Head of Digital, performed a comparative analysis, analyzed an online forum using comparative linguistic analysis, and provided insight on how best to communicate with clients and prospective clients. The project started in January 2020 and ended in September 2020, and the company was so satisfied with the results that they engaged LAB Group for another project.

A nonprofit organization engaged LAB Group for the development of a franchisee extranet. The project involved the creation of two additional market versions of the extranet, which was to be available in 12 markets and 10 languages. The team at LAB Group, led by Steve Radjan, the Client Services Director, was chosen for their good client service levels, proactivity, transparency, and value-addition. The organization has been working with LAB Group for around 12 years, indicating a high level of satisfaction with their services.

LAB Group was hired by a computer software agency, Opayo by Elavon, for a custom software development project. The agency wanted to track their leads back to their sources to optimize their digital marketing strategy. The team at LAB Group, composed of around three specialists, added unique identifiers to all forms on the website, added UTM values and hidden fields, and made changes in the SF sandbox for deployment. The agency chose LAB Group for this project due to their hard work and honesty demonstrated in a previous project, where they helped the agency migrate all their content to a new domain and assisted with rebranding.

Timeliness

4.5

Service Excellence

4.8

Value

4.8

Would Recommend

5.0