Kinetix Technology Services

Kinetix Technology Services has been providing IT security management services for a nonprofit news outlet for about nine years. The team has been managing and securing the organization's main server and helpdesk. They have established a long-term relationship with the client, who has invested over $1 million in their services. The client's main points of contact with Kinetix are Miguel, a Jamf Technician, Brian, a Technology Strategy Manager, and Patrick, a Client Success Lead.

In another project, Kinetix Technology Services was hired by an online bookmarking and sharing software company to manage their IT services. The company, which has no in-house IT team, relied on Kinetix for network management, remote support, and workstation setups. A specific project involved the installation of Jamf on all the company's Macbooks. Kinetix provided a comprehensive service package, including a dedicated project manager and regular support desk team, to ensure the successful completion of the project.

Kinetix Technology Services was also hired by Peak Design, a design company, to provide managed IT services. The team at Kinetix assisted with the company's IT Helpdesk, managed on-site servers, and helped maintain their IT infrastructure. They implemented a help desk ticketing system through Slack, enabling users to contact them quickly and get their issues resolved. Kinetix also assisted with cloud servers (AWS) and their project teams were commended for staying on track and accomplishing the task. The client meets with a main account manager from Kinetix on a monthly basis.