Joshua Wells

Joshua Wells was hired by the Pain Psychology Centre UK to design and construct a personalized digital platform. This platform was intended to simplify the client journey from intake to ongoing care, also provide an organized internal system for the team. The rationale behind choosing Joshua Wells included high ratings, good cost value, a personal referral, and a synergy in company values. The focus of this exhaustive project was on developing a digital ecosystem that could cater to client-provider interaction and internal operations.

This mammoth task, performed by a single Joshua Wells's employee, included developing the Centre's public website and an internal platform. The service incorporated several key features, including client intake and onboarding flow, practitioner profiles and scheduling, along with payment and booking workflows. Project deliverables also encompassed internal dashboards, robust client management tools, diligent reporting, metrics, and constant enhancements based on user-feedback. The design and user experience were tailored to align with the PPC UK brand.

The project was executed iteratively with a focus on refining workflows and adding new features based on user interaction and feedback. The custom-built digital infrastructure has not only streamlined PPC UK’s functions, but has also fostered significant growth for the business. Feedback for Joshua Wells’s work has been overwhelmingly positive, underscoring a great value for cost, seamless alignment with the brand, and effective solution to the challenges faced by the Centre.