IT Support LA

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IT Support LA is an IT managed service and Hardware as a Service (HaaS) provider based out of Tarzana, Calif. Since 2002, their team of about 15 employees has provided IT managed services to small and medium-sized clients.

Client Insights

Industry Expertise

Other industries

50%

Business services

25%

Financial services

25%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 70%

Common Project Size

$10K-$49K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.5
3 Reviews

IT Support LA has been providing comprehensive IT services for South Coast Engineering Group since May 2017. The partnership began after IT Support LA conducted a thorough review of the engineering firm's existing IT infrastructure and provided a proposal of their services. The company now provides full-time offsite IT support to the growing business, maintaining all aspects of its IT needs. A team of 4-5 people from IT Support LA works with the engineering firm, costing them just under $10,000 a month.

In January 2016, a property and casualty insurance agency engaged IT Support LA to administer and maintain their computers and services. The IT company maintains the insurance agency's entire IT infrastructure, conducting site surveys and providing both onsite and remote support. The team of 7-8 people attends to all issues, from hardware problems to software malfunctions, and even engages third-party vendors when necessary. The agency has invested under $10,000 in this ongoing partnership, which began after IT Support LA reached out to them through a cold solicitation.

IT Support LA has been providing daily IT support to an architecture and interior design firm in Downtown Los Angeles. The company manages the firm's server and advises on any updates. The decision to hire IT Support LA came after they provided satisfactory answers and showed willingness to work with the firm's specific needs. After a sales meeting, IT Support LA put together a detailed contract outlining the daily, weekly, and monthly maintenance tasks. The firm works with several people from IT Support LA for daily tasks and higher level inquiries are directed to Yuri Aberfeld.

Timeliness

4.3

Service Excellence

4.0

Value

4.5

Would Recommend

5.0