Isnaad

ISNAAD Fulfillment Solutions provided comprehensive operational support for an e-commerce firm based in Riyadh, Saudi Arabia. Prior to engaging ISNAAD, the CEO handled all order packing responsibilities, taking up time better spent on marketing and growth initiatives. The company selected ISNAAD based on their high ratings, proximity, budget-friendly pricing, strong company culture, and their values which aligned seamlessly with the client's own.

ISNAAD's role has involved managing the entire operation of the client's store. Stock is housed in ISNAAD's Riyadh warehouse, with orders from the client's store coming directly, eliminating manual entry requirements. ISNAAD's team executes every step, from picking items and checking them against orders to packaging under the client's brand and routing the order to the appropriate carrier. Returns are also processed by ISNAAD, receiving, inspecting, and restocking them as and when necessary. The team size usually varies from 2 to 5 members, depending on the specific necessities of the operation.

The collaboration initiated in September 2024 and has since continued due to extremely positive results. With a project outlay between $50,000 to $200,000, the company appreciated ISNAAD's cost-effective and highly efficient service which allowed them to focus on business growth rather than operational constraints. The effective collaboration between the two teams was facilitated by ISNAAD's commitment and excellent work ethic.