Immido
visit site- $1,000+
- 10 - 49 employees
- Kyiv, Ukraine
Client Insights
Industry Expertise
60%
20%
20%
Client Size Distribution
Small Business (<$10M) 40%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 10%
Common Project Size
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Clients
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Highlights from Recent Projects
Immido was hired by Spribe, an iGaming provider, to deliver full-cycle customer support services for their product. The project entailed handling customer inquiries across multiple channels, ensuring timely and high-quality responses, and maintaining consistent service levels. A team of 6 to 10 employees from Immido was assigned to the project. Key deliverables included 24/7 customer support coverage for worldwide users, multilingual support, incident and issue handling, escalation management, and ongoing communication with Spribe's internal teams. Immido was also responsible for dynamic workload scaling, adapting resources based on traffic and demand fluctuations, while adhering to established support processes and Service Level Agreements (SLAs). The company was chosen for its good value for cost after an online search.