Iglu

Iglu was hired by a telecommunications company to provide call center services. The company required assistance to help customers register sender IDs with operators, a process necessitated by the implementation of firewalls to filter SMS spam. Iglu was selected for their easy on-boarding process and ability to hire local talent. They assigned a dedicated customer care representative to process requests from customers, submit these to operators, and provide feedback to customers.

The Baan Dek Foundation (BDF), a non-profit organization providing education, health, and safety services to vulnerable children in Thailand, engaged Iglu to enhance their mobile application, Digital Superheroes Academy. The app, which won MIT Solve's Award for Social Innovation, uses game mechanics to teach children critical thinking, life skills, and soft skills in the form of 'superpowers'. Iglu was tasked to improve the app's functionality and expand its language offerings. They provided technical skills, development assistance, and maintenance support, contributing significantly to the app's success.