icuc.social

ICUC.social was hired by Sprinklr, a customer experience management platform, to deliver strategic customer care solutions to their global clients. The Senior Success Manager of Sprinklr sought ICUC.social's assistance for seamless software integration and optimizations, as well as the launch of new products to drive incremental growth. ICUC.social was chosen over other companies due to their high ratings, great culture fit, good value for cost, and aligned company values. A team of 6-10 employees from ICUC.social worked on integrating digital customer care into customer journeys, protecting customers from crisis using platform governance and insight capabilities, improving efficiencies and scalability with a standardized onboarding process, and delivering customized strategic insights. The platform approach allowed for long-term services growth with additional solutions. The project was successful and met the client's objectives.