icuc.social

ICUC.social was hired by Sprinklr, a customer experience management platform, to deliver strategic and reliable customer care solutions to their global clients. The primary objectives included seamless software integration with optimizations, the launch of new products to drive growth, and the integration of digital customer care into customer journeys. ICUC.social was chosen for their high ratings, company culture, value for cost, and alignment with Sprinklr's company values. A team of 6-10 employees from ICUC.social worked to protect customers from crisis using platform governance and insight capabilities, improve efficiency and scalability with a standardized onboarding process, and deliver customized strategic insights. Furthermore, the platform approach allowed for long-term services growth with additional solutions. The project not only met but exceeded the intended goals, demonstrating ICUC.social's commitment to delivering high-quality digital strategies and social media management services.