ICterra

ICterra was contracted by a digital support company to provide software development services. The company, which oversees more than 100K people and around 70 engineers, has a long history with ICterra and trusts them as a software development partner. ICterra provided software maintenance and development services for the company's core portfolio products. They expanded their responsibilities from maintenance activities to project management, new product development, feature ownership, and testing. ICterra's teams worked as an extension of the company's development organization, taking on tasks according to their roles in new projects or maintenance topics. The company appreciated ICterra's strong onboarding process and technical coaching. They were impressed with ICterra's ability to seamlessly enable new team members in a short time.

In another project, ICterra worked with Atos Unify to develop and maintain a License Management System for all Unify products. ICterra served as a competence center, providing software design, implementation, and maintenance services for all License Management System components. They expanded their responsibilities from maintenance activities to project management, new solution development, feature ownership, testing, and L2&L3 support. ICterra developed a Software License Framework used by over 200 products, using various technologies and programming languages. They were also responsible for L2 & L3 support in accordance with ITIL standards. ICterra's performance led to the decision to extend their business with L2 Support responsibilities on top of existing DevOps and Maintenance Services.