IBM iX
visit site- $5,000+
- 1,000 - 9,999 employees
- Armonk, NY
Founded in 2009, IBM iX provides IT and Cloud consulting services. Their large team of over 1,000 employees is based in Armonk, New York.
Client Insights
Industry Expertise
This provider has not added their industry expertise.
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
$200K-$999K 1 project
Clients
- National Stock Exchange of India Ltd.
Highlights from Recent Projects
IBM iX was contracted by a telecommunications company, represented by a contact center manager, to modernize their in-house created E-commerce engine. The main goal was to enhance the User Interface and User Experience, which had been a source of complaints from consumers. IBM iX approached the project with a design thinking workshop, followed by agile execution. They developed user journey maps and insights to identify gaps and generate solutions. The development team was a blend of users, managers, and consultants, some of whom were offshore. The client initially expressed skepticism about the journey maps but later acknowledged their effectiveness in illustrating gaps and generating valuable ideas.