Fusion CX
visit site- $10,000+
- 10,000+ employees
- Canton, OH
Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.
Client Insights
Industry Expertise
30%
30%
25%
15%
Client Size Distribution
Small Business (<$10M) 45%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 5%
Common Project Size
<$10K 5 projects
$10K-$49K 4 projects
$50K-$199K 4 projects
Clients
- PAYTM
Highlights from Recent Projects
Fusion CX was hired by a delivery app company for order taking and complaint handling services. The company selected Fusion CX through a listing site and required the handling of over 6000 calls per month. Eight agents from Fusion CX were assigned to work with the company. The feedback and results from this project were not explicitly mentioned.
In another project, Fusion CX was chosen by Bengal Building Solution (BBSPL) to engage in lead generation services. BBSPL, a building materials supplier, selected Fusion CX through word of mouth. The project, which started in mid-2021, involved Fusion CX providing around 100 prospects on a monthly basis. Eight resources from Fusion CX were dedicated to this project. The results and feedback from this project were not provided.
Lastly, Fusion CX was hired by Imagecorp, a consulting company, to handle inbound calls. The company selected Fusion CX through a Google search. Fusion CX used MWP tools for agent access, which was highly appreciated by Imagecorp. The company worked with Mr. Ajay Deb from Fusion CX, but the feedback process and project results were not detailed.
Timeliness
Service Excellence
Value
Would Recommend
Awards
2022