Five9
visit site- Undisclosed
- 250 - 999 employees
- San Ramon, CA
Five9 is a cloud-based call center software provider. Their team of about 1,000 employees is based in San Ramon, Calif. Services include CRM, ERP, and IT consulting, as well as voice services. They were founded in 2001.
Client Insights
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Client Size Distribution
This provider has not added their client sizes.
Common Project Size
$10K-$49K 2 projects
Clients
- DebtCleanse
Highlights from Recent Projects
Five9 was engaged by DebtCleanse, a legal service access firm, to enhance their contact center operations. The primary challenge was to automate dialing patterns and add new rules. Five9's solution was to implement a system that prioritized new leads while also nurturing older ones. The aim was to increase the speed to lead for new leads and reduce the frequency of calls to older leads. The project, which began in March 2019, involved a team of three techs led by Sam, the Customer Success Manager. The total investment for the project ranged between $10,000 and $50,000. It should be noted that Five9 was already a service provider for DebtCleanse before this project commenced.