Five9
visit site- Undisclosed
- 250 - 999 employees
- San Ramon, CA
Five9 is a cloud-based call center software provider. Their team of about 1,000 employees is based in San Ramon, Calif. Services include CRM, ERP, and IT consulting, as well as voice services. They were founded in 2001.
Client Insights
Industry Expertise
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Client Size Distribution
This provider has not added their client sizes.
Common Project Size
$10K-$49K 2 projects
Clients
- DebtCleanse
Highlights from Recent Projects
Five9 collaborated with DebtCleanse, a legal service access firm, to streamline their contact center operations. The project focused on enhancing and automating dialing patterns, with an emphasis on prioritizing new leads and nurturing older ones. By implementing new rules and restrictions, Five9 aimed to improve the speed-to-lead for the most recent contacts and reduce priority for those contacted multiple times. The project, which has been running since March 2019, involved a team of three techs led by the Customer Success Manager, Sam. The project cost ranged between $10,000 to $50,000.