Empire Outsourcing

Empire Outsourcing was engaged by The Credit Rejuvenators, a financial institution, to provide back-office and customer service support. The company's primary objectives were to onboard new customers, explain how credit reports and scores work, and act as the first point of contact for customers. Empire Outsourcing was chosen for their good value for cost, company values, and a referral. A team of 2-5 employees was assigned to handle various aspects of credit report management, including data entry, customer inquiries, and dispute resolutions. They were also responsible for ensuring the accuracy of credit report data, adhering to strict data security protocols, and maintaining high standards of professionalism. Key deliverables included timely customer support, accurate credit reports, successful dispute resolution, and regular audits and reports to confirm adherence to data security standards and regulatory compliance. The company was satisfied with Empire Outsourcing's performance, noting their professionalism, efficiency, and adherence to industry standards.