DSS - Digital and Software Solutions

DSS - Digital and Software Solutions was hired by an IT services company to automate and optimize various processes, improve customer satisfaction, and reduce the time taken to resolve issues. The company, which offers software development, ServiceNow development, consulting, and outsourcing services, found DSS through a referral. The project involved implementing the ServiceNow ITSM module and developing other custom modules. The focus was on automating multiple ITSM processes such as Incident, Problem, Change, as well as CMDB and Asset Management. The project also included integrating ServiceNow with third-party solutions. The results were satisfactory, with DSS being praised for their close geographic location, good value for cost, and referral.

In another project, DSS was hired by the ITSM team leader of Eviden, a company specializing in IT implementations and support. The goals were to accomplish DevOps and ServiceNow development. DSS was found through a referral and was chosen for their close geographic location, great culture fit, good value for cost, and alignment with the company's values. The scope of work involved delivering development based on the DevOps methodology for services related to the ServiceNow platform. DSS delivered on their promise, earning positive feedback for their cultural fit, value for cost, and alignment with company values.