Docutech - Outsourcing de Impressão e TI

Docutech successfully managed the Document Digitization & Management project for a toy testing company. As the company's IT and printing partner, Docutech effectively manages their equipment including laptops, printers, and mobile devices. Notable features of the partnership include excellent customer service, organized equipment management and flexibility in contract adjustments. Ultimately, entrusting Docutech greatly assisted the toy testing company in shifting from CAPEX to OPEX, leading to significant financial benefits and freeing up the internal team for other tasks. Thus, the CIO of the said company recommended Docutech, considering their excellent working relationship.

The toy testing company hired Docutech primarily to meet three goals. Firstly, the company intended to reduce operational printing costs by shifting from CAPEX to OPEX and eliminating investments in equipment purchases. Secondly, it aimed to have efficient and centralized management of printing equipment with prompt technical support and preventive maintenance. Lastly, they desired a contractual flexibility that allowed adjustment of the machine fleet according to their operational needs. Docutech was chosen for the job due to the good value for cost and alignment with the company's values.

The scope of Docutech's project included full outsourcing of printing and IT infrastructure, which entailed a comprehensive range of services like equipment deployment, managed print services, IT support, reporting and cost control, and contract flexibility. With a team of 2-5 employees, the project's key deliverables were a fully operational printing fleet, centralized management dashboard, SLA-based support and a measurable cost reduction. All these were efficiently delivered, further solidifying Docutech's reputation as a reliable partner.