Convosoft Ltd

Convosoft Ltd was hired by Future Connect, an education consultancy, to optimize their student application process and enhance their Customer Relationship Management (CRM) system. The main objectives were to improve overall efficiency in handling international student admissions. Convosoft Ltd was chosen due to their high ratings and aligned company values. The team from Convosoft Ltd, comprised of 2-5 employees, developed a customized CRM system to automate student inquiries, track applications, and provide real-time analytics for better decision-making. They also streamlined the student application process with digital document management, verification tools, and automated status updates.

In addition, Convosoft Ltd created a user-friendly student portal where applicants could track their progress, submit required documents, and receive real-time updates. An admin dashboard was developed to facilitate seamless case management for the Future Connect team. Furthermore, they implemented AI-powered chatbots, automated emails, and multi-channel communication (WhatsApp, SMS, and email) to ensure smooth interaction with students. Training sessions were conducted for the Future Connect staff to familiarize them with the new systems and ongoing technical support was provided to ensure long-term success. The project successfully enhanced efficiency, improved student experience, and optimized the overall admissions process, solidifying Future Connect's position as a leader in international education consultancy.