ContactPoint 360
visit site- $1,000+
- 1,000 - 9,999 employees
- Pharr, TX
Client Insights
Industry Expertise
11%
10%
10%
10%
10%
8%
8%
5%
5%
Client Size Distribution
Small Business (<$10M) 10%
Midmarket ($10M - $1B) 30%
Enterprise (>$1B) 60%
Common Project Size
<$10K 3 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
ContactPoint 360 successfully implemented back-office and customer support outsourcing for a global customer experience firm. The company was hired to improve customer experience, response times, and to set up a scalable call center team. They were chosen due to their high ratings, geographical proximity, budget-friendly pricing, and strong cultural fit. The team of 6-10 employees managed both inbound and outbound customer support, handled chat and email queries, and provided back-office support for data entry and reporting. They also trained new agents, ensured quality assurance, and maintained performance metrics, resulting in improved customer support and streamlined back-office tasks.
The company provided call center services for a marketing agency, establishing a reliable outsourced team to manage customer interactions efficiently. ContactPoint 360 was selected due to their strong reputation and positive client feedback. The team managed inbound and outbound call operations, customer email, chat support, and some administrative back-office tasks. They also took care of agent training, performance tracking, and reporting, resulting in enhanced productivity and improved overall service quality.
ContactPoint 360 was hired by a marketing agency to manage daily customer conversations and to reduce the internal workload by delegating routine back-office processes. The team was selected due to their strong industry experience, transparent pricing, smooth communication, and good cultural alignment. They handled customer calls, chats, and emails, along with administrative work. They were also responsible for training new agents, maintaining service quality, and providing regular reports on performance and customer experience metrics. The project resulted in better customer handling times, improved satisfaction ratings, and fewer escalations, demonstrating clear improvements in service consistency.