Complete Network

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Complete Network is an outsourced IT service company based in Albany, N.Y., with an office in Charlotte, N.C. The company, founded in 2007, has more than 25 employees who provide cybersecurity, IT consulting & SI, and IT managed services to small and midmarket companies.    

Client Insights

Industry Expertise

Financial services

20%

Other industries

20%

Legal

15%

Non-profit

15%

Business services

10%

Manufacturing

10%

Medical

10%

Client Size Distribution

Small Business (<$10M) 55%

Midmarket ($10M - $1B) 45%

Common Project Size

$200K-$999K 3 projects

Clients

  • Capitala Group

Highlights from Recent Projects

Overall Rating

5.0
3 Reviews

Complete Network has been providing IT services for a diversified asset management firm for over a decade. The company was tasked with developing and maintaining the client's computer network. As a result, they act as the firm's help desk, managing the network and email system, and ensuring security for all business activities. The client spends approximately $60,000 per year on Complete Network's services and has chosen to continue a long-term partnership after comparing proposals from other firms.

For Disability Rights New York, an advocacy group, Complete Network has been providing total support for their IT systems since November 2014. The company has managed the transition to video phones, oversees computers and servers, and provides ongoing technical support. They also monitor the group's networks and alert them of any issues. The client invests at least $120,000 each year in these services.

Complete Network has been serving as the full IT arm for an independent insurance agency since July 2018. They handle all IT-related tasks, including system monitoring, individual computer issue resolution, server backup, and software integration. They have also assisted the agency in becoming HIPPA compliant with cybersecurity. In addition to these services, Complete Network helps the client plan for future IT needs. The client chose Complete Network over other vendors after a thorough vetting process and has been satisfied with their services since.

Timeliness

5.0

Service Excellence

4.7

Value

4.7

Would Recommend

5.0