CITAVEN, LLC

CITAVEN, LLC successfully completed a managed IT services project for Norel Animal Nutrition USA, a company that manufactures nutrition supplements for animals. Their main goal was to create a safer, more organized IT environment for Norel. CITAVEN's team skillfully provided guidance and expertise to enhance their IT infrastructure and operational processes, focusing on improving security and developing local IT capabilities.

The scope of CITAVEN's involvement was extensive. Their tasks involved reorganizing and optimizing the server room, managing and supporting employee workstations, and maintaining an inventory of IT equipment. They executed software and system upgrades including Fishbowl and QuickBooks Desktop optimization and planning new PC migrations. Additionally, CITAVEN implemented a dedicated Comcast internet service to improve network performance and business connectivity. Hardware improvements included deploying new computer equipment to increase productivity and maintaining an accurate inventory of IT assets and equipment.

From a feedback perspective, the customer was extremely satisfied with CITAVEN's services, highlighting its role in significantly improving and maintaining their IT infrastructure. They also appreciated the proactive approach CITAVEN took in quickly identifying and responding to potential issues, thereby minimizing operational impact. The engagement began in November 2025 and is ongoing, suggesting a successful and robust business relationship between these two companies.