Certainly CX
visit site- $1,000+
- 50 - 249 employees
- Columbus, OH
Client Insights
Industry Expertise
35%
30%
20%
10%
5%
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Certainly CX supported module repair specialist Maks TIPM Rebuilders from August 2024 to September 2026, supplying two to five representatives to resolve staffing shortages.
The representatives handled inbound troubleshooting, warranty, RMA, and part-number inquiries, plus outbound calls, texts, and emails.
CEO Kevin’s team also guided VOIP selection, KPI implementation, metrics, structure, and oversight.
Referred to the client, Certainly CX was selected for aligned values and budget-compatible pricing, with spending totaling $50,000–$100,000.
Its support strengthened service capacity, although no quantified outcomes were reported.