Call Center Solutions
visit site- Undisclosed
- 250 - 999 employees
- Montego Bay, Jamaica
Client Insights
Industry Expertise
80%
10%
10%
Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 25%
Enterprise (>$1B) 25%
Common Project Size
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Clients
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Highlights from Recent Projects
Brittain Resorts, a hotel reservations contact center, engaged Call Center Solutions to improve their recruitment process and lower abandonment rates. The director of reservations at Brittain Resorts found Call Center Solutions through a referral and chose them over other providers due to their great cultural fit and aligned company values. A team of 2-5 employees from Call Center Solutions worked on this project, with a focus on enhancing the recruitment options. The outcome was highly satisfactory, with the client noting a significant improvement in the quality of candidates and a decrease in abandonment rates. The client appreciated Call Center Solutions' alignment with their company culture and values, which contributed to the project's success.