BotsBand

BotsBand was hired by UAMASTER, a performance-based digital agency from Ukraine, to develop a chatbot for lead validation. The project involved stages such as requirements collection, designing, development, testing, and release. The chatbot developed by BotsBand successfully optimized the processes at UAMASTER, especially lead verification, freeing up a significant amount of time for the team members. The company found BotsBand through recommendations and chose them for their high ratings, cost-effectiveness, and alignment with company values.

BotsBand also partnered with U1CORE, a company offering complex business solutions, to create a chatbot with AI for one of their clients. BotsBand developed the chatbot after gaining a clear understanding of the client's goals, which significantly improved customer service and helped optimize the work of the managers. The AI implemented used a knowledge base created from customer service managers’ scripts and responded to inquiries using the company’s tone of voice. The chatbot was also connected to a database to store customer data and synchronized with the CRM system.

Solve Marketing, an outsourced marketing department, hired BotsBand to develop an AI assistant for one of their clients to reduce team workload and automate communication. BotsBand developed an AI assistant that consulted potential customers on products from the catalog, suggested alternatives if a product was unavailable, and communicated using the company’s tone of voice. The AI assistant also monitored user sentiment and transferred the conversation to a live agent if negativity was detected. A CSAT survey was launched at the end of each conversation to check customer satisfaction, allowing the company to make improvements based on feedback.