Boston SoftDesign

Boston SoftDesign provided managed IT services for Brondell, a toilet manufacturer. The company was hired for development services related to Workato, NetSuite, JIRA, and Zendesk, with the goal of optimizing operational processes, automation, and software stack consulting. Boston SoftDesign connected different aspects of the operation, eliminating manual work after determining requirements. They leveraged their knowledge of Zendesk, JIRA, NetSuite, and Slack to deliver efficiencies to customer support and operational workflows. The team consisted of 4-5 individuals, including their Client Director and a few mid-senior developers. The client praised the vendor for their thorough requirement building, easy communication, and straightforward logic.

Boston SoftDesign was hired by a home cleaning company to integrate Salesforce and NetSuite using Workato. The vendor was selected due to their understanding of the client's needs, quick scoping, and competitive pricing. The project began with an in-depth analysis of data requirements for the Salesforce and NetSuite integration. Weekly meetings were held to discuss the project status and clarify action items for both parties. The team from Boston SoftDesign consisted of a Project Manager and a Workato developer. The client was satisfied with the vendor's performance and appreciated their swift project commencement and good pricing.

Boston SoftDesign completed a time reporting system project for an IT services company. The project, which was 70% complete when Boston SoftDesign took over, involved building a system that used a Monday.com board for time entry, Microsoft Dynamics Great Plains for accounting, and Workato to facilitate the time data sync. Boston SoftDesign designed recipes in Workato that ran time-interval queries against the company's MS Great Plains database, synchronized project names to a board in Monday.com, and built error checking and Slack reporting into the Workato recipes. The team included account managers, developers, and a scheduler/coordinator. The client commended Boston SoftDesign for their flexibility in accommodating changes during implementation and minimal additional time and cost.