BIOS Technologies

BIOS Technologies provided managed IT services for a financial services consulting company. The team was tasked with managing the company's servers, email system, local device security, and user management, in addition to providing help desk and ticketing support. The company had outgrown its previous IT service provider and found BIOS Technologies to be a suitable replacement following interviews with several potential providers. The engagement, which began in 2010, is still ongoing. The client interacts with various team members, including an account manager and a customer service representative, depending on the task at hand. The client has praised the team's ability to handle all IT-related tasks and special projects, such as laptop upgrades and service upgrades for Microsoft services.

In a separate project, BIOS Technologies was hired by Southern Eagle Sales & Service, a beer distributor, to provide managed IT services and enhance their cybersecurity. BIOS Technologies worked closely with the client's in-house IT manager to address high-level server issues and ensure network stability. They also provided after-hours and emergency support. A major project for 2024 involves improving the company's network security and migrating their infrastructure to a server-less environment. The client found BIOS Technologies through an online search and a referral, choosing them for their high ratings, proximity, budget-friendly pricing, and company values. The scope of work included employing a security maintenance tool suite and migrating physical domain controllers to Azure AD and network shares server to SharePoint sites. The client noted that the cost of the project was less than replacing all physical hardware and that it significantly improved their functionality and security.