5xRuby

5xRuby was hired by an IT company to develop and refine their application, specifically improving its livestreaming capabilities. The IT company's product allows customer service agents to access customer smartphone cameras for livestreaming issues and to annotate on screens, improving problem-solving and customer satisfaction. The 5xRuby team, consisting of 2-5 employees, adopted an agile methodology, delivering software updates every two weeks and ensuring a structured approach to the project's progression. They maintained open and transparent communication, particularly on operational aspects such as potential personnel changes. The IT company appreciated 5xRuby's proactive approach and commitment to the project's continuity, which was evident in their prompt communication about any upcoming changes. Their collaborative efforts resulted in significant enhancements to the application's livestreaming capabilities, leading to improved customer service experience.