ZAG Technical Services

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ZAG Technical Services is an IT solutions & business consulting company based in San Jose, San Ramon, and Salinas, Calif. The company, founded in 1998, has more than around 90 employees and provides IT managed services, cloud consulting & SI, cybersecurity, IT staff augmentation, IT strategy consulting, and unified communications consulting & SI services. ZAG Technical Services serves small and larger-sized companies in various industries that include business services, education, and financial services.

Client Insights

Industry Expertise

Food & Beverage

15%

Manufacturing

15%

Business services

10%

Education

10%

Financial services

10%

Information technology

10%

Non-profit

10%

Utilities

10%

Government

5%

Medical

5%

Client Size Distribution

Small Business (<$10M) 5%

Midmarket ($10M - $1B) 80%

Enterprise (>$1B) 15%

Common Project Size

$10K-$49K 3 projects

$50K-$199K 2 projects

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.9
9 Reviews

ZAG Technical Services completed a comprehensive cybersecurity upgrade for a manufacturing company in Fremont. The project involved replacing outdated IT infrastructure, migrating services to Office 365, and implementing a range of security measures. The client praised ZAG for their high-quality work, despite the onboarding process taking longer than expected due to necessary upgrades. The client also appreciated ZAG's proactive approach, as they remediated initial assessment findings immediately rather than waiting. The team composition included a Virtual CIO Technology Strategy Manager, Primary and Secondary Senior Engineer/Architect, Service Desk Team Manager, Onboarding Project Manager, and a Managed Service Platform engagement specialist.

ZAG Technical Services was also hired by a financial services firm to assist with meeting CMMC/NIST 800-171 compliance requirements for IT security. ZAG provided initial guidance, identified challenges, and created a timeline for the pre-audit internal review. The client was particularly impressed with ZAG's immediate remediation steps and their no-contract approach. The project involved a discovery meeting, data collection, comprehensive review of data and policies, and the implementation of multi-factor authentication. The team included a senior project manager, two senior solution architects, several senior systems engineers, and the CTO and CEO for the final executive meeting. The client praised ZAG's teamwork and the confidence they instilled.

Timeliness

4.8

Service Excellence

5.0

Value

4.8

Would Recommend

5.0