Technical Support International

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Technical Support International is a managed service provider headquartered in Foxboro, Mass., with an additional location in Cambridge, Mass. The company, founded in 1989, has 51 people who specialize in IT managed services, cybersecurity, and IT strategy consulting. 
 

Client Insights

Industry Expertise

This provider has not added their industry expertise.

Client Size Distribution

This provider has not added their client sizes.

Common Project Size

$10K-$49K 1 project

$50K-$199K 1 project

$200K-$999K 1 project

Clients

  • Evidox

Highlights from Recent Projects

Overall Rating

5.0
3 Reviews

Technical Support International (TSI) provided IT services for NoBULL, an athletic footwear and apparel company. The company required expert IT support and TSI stepped up, offering services such as patching and updating workstations, building collaborative tools, and backing up data in the cloud. In addition, TSI set up workstations for new employees and implemented a new wireless system. The partnership began in early 2019 and has since moved into a maintenance phase. The project's total cost exceeded $50,000.

TSI also partnered with a rapidly-growing marketing firm in desperate need of IT support. The firm's previous provider had ceased communication and TSI was brought in to help realign their objectives and technology strategies. TSI provided managed services including patches, updates, backup services, and helpdesk support. They also aided in the transition of the firm's email server to Office 365. The partnership began in mid-May 2018 and is ongoing, with a total expenditure between $25,000-$50,000.

Lastly, TSI worked with a skincare products company that lacked an in-house IT team. TSI assisted with office relocations, including site surveys and cabling, set up backup systems, handled employee onboarding and offboarding, and met general IT needs. They have been the company's go-to team since September 2014, with an estimated total expenditure of about $250,000.

Timeliness

5.0

Service Excellence

5.0

Value

4.2

Would Recommend

5.0