Teal

Teal was hired by an HR outsourcing and consulting firm to manage their IT infrastructure and provide cybersecurity support. They completed an assessment of the firm's IT infrastructure, conducted a vulnerability assessment, and helped streamline the management of multiple client IT environments. The vendor's team, including their cofounders, VP of Service, and VP of Cybersecurity, worked closely with the firm. The employees of the firm reported positive interactions with the vendor's team.

The company also provided IT support to a medium-sized nonprofit organization. The organization had no internal IT support and faced issues at every level. Teal was contracted to evaluate, provide recommendations, and implement IT changes and upgrades across the organization. The vendor's team, ranging from Tier 1 support to executive ownership, worked with the organization. They responded to, evaluated, and remedied daily technical support issues, including security, software, and hardware support issues.

Teal was hired by a hospitality company to assist in transitioning from a call center on-premise environment to a work-at-home environment for their call center agents. The vendor helped plan and execute the transition, ensuring that all necessary security measures and technology considerations were taken into account. The project involved building a secure and stable platform, testing and piloting the program, rolling it out to the entire team, and going through a period of hypercare and remediation. The team was composed of both technical and business resources. The project was a success and allowed the company to continue operating a remote call center workforce.