SMCBPO

SMCBPO successfully provided customer service support for a car rental company targeting the Chinese market. The team created a local team in China, set up a Chinese website, launched social media activities, and researched market opportunities. They also established customer handling procedures and provided 24/7 support for certain projects. The client appreciated their work, noting their ability to adapt standard processes to meet local requirements and demands. Their main contacts at SMCBPO included the general manager, a customer service supervisor, a sales and marketing manager, and several agents.

In a project for a car trading business, SMCBPO was hired for digital marketing activities, webpage content management, and after-hours customer inquiries. The team effectively synchronized the client's inventory with the Content Management System (CMS) and proposed suitable content for their targeted customers on various social media channels. The client praised SMCBPO for quickly taking over the tasks after just one briefing session. The general manager in Singapore was the main contact for the initial setup, along with a team lead for escalation and shared agents allocated to the project.

SMCBPO was hired by a fintech company to handle the operations of their financing project for SMEs. They wrote operation procedures for the project and streamlined the process based on feedback from SMCBPO. The team handled transactional operations and provided two full-time BPO agents and two experienced team leaders for training and guidance. The client commended SMCBPO for their impeccable work since the project's launch and their ability to provide the best service based on their needs.