SMCBPO

SMCBPO was hired by an international mobility provider to assist with their sales and marketing initiatives in the Chinese market. The company needed local support in Chinese language to launch customer service, communicate with intermediaries, gather market knowledge and potential and render a broad range of services for their global network. SMCBPO set up a local team in China, established procedures for customer handling and amended standard processes to meet local requirements. They also provided 24/7 support for certain projects. The client was satisfied with their work, praising their ability to understand and adapt to the local market.

A Silicon Valley based fintech company hired SMCBPO to handle their operations for a financing project for SMEs. The company needed a firm to handle time-sensitive and precise works for thousands of SME clients. SMCBPO was selected for their services, price structure, ability to accommodate flexibility, and responsiveness. They quickly understood the process from end to end and provided feedback to streamline the whole process. The client was impressed with their impeccable performance since the launch of the project.

SMCBPO was contracted by a car trading business for digital marketing activities such as webpage content management and social media content updates. The company also needed support for after office hours customer inquiries. SMCBPO took over the webpage content management after one briefing session and proposed suitable content for the company's targeted customers on various social media channels. They also provided after office hour customer support. The client was pleased with their cost-effective solution and the speed at which their team got up to speed.