SidekickAdmin

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SidekickAdmin is a phone answering service launched in 2022. Located in Ottawa, Canada, their small team focuses on call center services.

Client Insights

Industry Expertise

Manufacturing

50%

Politics

50%

Client Size Distribution

Small Business (<$10M) 100%

Common Project Size

<$10K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
1 Review

SidekickAdmin was hired by a cleaning business to handle their administrative work, particularly acting as their receptionists through call center services. This decision was made due to the high volume of phone calls the company was receiving. SidekickAdmin provided an onboarding form which the business filled with information on how they wanted the phone calls to be answered. After receiving forwarded calls, SidekickAdmin handled receptionist tasks and appointment booking, then provided feedback on each call via email or text message. The project, managed by one lead analyst and a team from SidekickAdmin, was initiated in April 2022 and is still ongoing. The cleaning business has invested approximately $1,900 USD in this service so far. The company found SidekickAdmin through a Google search and decided to hire them after a successful free trial of their system.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0