Scicom
visit site- $10,000+
- 1,000 - 9,999 employees
- Kuala Lumpur, Malaysia
Launched in 1997, Scicom is an answering service. The large team provides voice services, IT managed services, HR services, and non-voice bpo/back office services. The agency is based in Kuala Lumpur, Malaysia.
Client Insights
Industry Expertise
50%
15%
15%
10%
10%
Client Size Distribution
Small Business (<$10M) 20%
Midmarket ($10M - $1B) 80%
Common Project Size
$10K-$49K 1 project
$200K-$999K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Scicom was hired by HONOR Malaysia Technology, a mobile phone company, to provide contact center services. The company found Scicom through a referral and chose them based on their high ratings and good value for cost. Scicom assigned 6-10 employees to this project, with the primary deliverable being excellent customer service. The feedback from HONOR Malaysia Technology indicates that Scicom successfully met the project goals and delivered great customer service.
Scicom also provided customer support services for a global technology company. The company was referred to Scicom and selected them for their competitive pricing, culture fit, and value for cost. Scicom assigned 6-10 employees to handle inquiries, resolve issues, and ensure a positive customer experience. They managed hiring, staffing, interviews, and workspace, with a focus on agent retention, surveys, and multilingual support. The client's feedback indicates satisfaction with Scicom's services.
Lastly, Scicom worked with ja-dialog, a customer service provider, to offer translation and support services. The company hired Scicom to provide exceptional customer service in the APAC area, and to meet their client's request for Japanese resident agents. Scicom assigned 2-5 employees to this project. The team provided support via phone and writing, translated internal texts, proofread the website, and offered consultation on customs and special needs of Japanese customers. The feedback from ja-dialog indicates that Scicom successfully met the project objectives.