RCS Professional Services

RCS Professional Services provided managed IT services to a small apparel manufacturing company in the wake of COVID-19 shutdowns and layoffs. The company required knowledgeable IT support for their staff and logistics programs used for daily operations. The project was ongoing, with 1-3 team members from RCS providing direct support in office and remotely on workdays. The results were satisfactory, with the client stating that the project kept things running smoothly.

The company was also hired by a data migration company to build a cloud-based HIPAA compliant environment and restrict outside access. RCS was chosen based on their proposed solution and cost. They consolidated the client's data spread across multiple platforms and SaaS applications into a secure Azure environment using SharePoint. This satisfied the compliance need and allowed secure remote access from any device. The client received training on system usage and had regular weekly check-in calls throughout the process. The project was a success, with RCS providing a secure, compliant solution that brought all data into one location.

For an online retailer, RCS Professional Services handled all IT needs. The IT team was involved in setting up workstations, network, and servers and maintaining their functionality. They also troubleshooted any arising issues. The client submitted tickets whenever issues occurred, and a technician, often Harris, would respond promptly. The client expressed high satisfaction with Harris' knowledge and professionalism, stating that he was always able to find solutions to their problems. This ongoing project was appreciated by the client, who highlighted the consistent support and troubleshooting provided by the RCS team.