Profound

Profound was hired by Interflora, a community of local artisan florists, to redesign and develop their e-commerce platform. The objective was to integrate three consumer-facing websites into a single architecture, increase agility, and improve customer experience. Profound's team of 6-10 employees worked to refresh the existing platform and harmonize the websites while reducing hosting costs. Key deliverables included launching all three sites within nine months, reducing hosting costs by 20%, and achieving a fortnightly sprint release frequency. The project resulted in enhanced scalability, enabling Interflora to handle increased site load and optimize marketing campaigns efficiently.

Arqiva, a company providing critical data, network, and communications services, engaged Profound to support the development of a future state customer journey. The project involved designing wireframe mockups for a customer headless portal, producing high-quality service blueprints, and developing fully formed development user stories. Profound's team of 2-5 employees participated in stakeholder workshops, prioritized features, and created user stories. The project's key deliverables included the creation of customer journey and service blueprints, validation of existing customer requirements, and the development of a customer headless portal.

Conquip Engineering Group, a global brand recognized for innovative engineering and manufacturing, enlisted Profound's services for web development and hosting. The goal was to improve user experience for multi-region websites, increase conversion on the website, and provide managed service maintenance. Profound's team of 2-5 employees worked on user journey development, managed service maintenance, hosting of live and development sites, and alert and uptime management. The project successfully improved the user experience and increased the conversion rates on Conquip's websites.