Odea Integrations
visit site- $10,000+
- 50 - 249 employees
- Arlington, VA
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 95%
Midmarket ($10M - $1B) 5%
Common Project Size
$10K-$49K 3 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Odea Integrations executed an AI consulting project for a telecommunications company, IntouchComm. The project aimed to enhance customer service using IVR, integrate the contact center with the existing CRM using an AI chatbot, and leverage data and analytics for continuous improvement. Odea implemented a complete Amazon Connect contact center solution, integrated Amazon Lex chatbots for automating customer interactions, and implemented CTI connectors to link Amazon Connect with InTouchComm's existing CRM. The project was successful, with the client praising Odea's high ratings and the effectiveness of the team of 2-5 employees assigned to the project.
For Swain Enterprises, a construction company, Odea Integrations developed an AI solution and integrated it with the company's CRM. The goal was to leverage AI and automation, use AWS Lex chatbot for voice and text self-service, improve efficiency and reduce wait times with IVR flows and call routing, and integrate CRM. Odea's team configured IVR flows, integrated AI chatbots, and set up advanced routing options. The client appreciated Odea's value for cost, the technical proficiency, and the personal touch they brought to the project.
In another project, Odea Integrations integrated an AI chatbot and developed a system for a home improvement company, intouchbuild. The company aimed to self-service its clients using an IVR system and an AI chatbot. Odea fully implemented Amazon Connect as the core contact center platform, integrated Amazon Lex chatbots, and implemented CTI connectors to link Amazon Connect with existing CRM. The client praised Odea's high ratings, the fit with their budget, and the alignment of company values. The project was successful, with the client appreciating the improved workflow management and agent productivity.