Net Friends, Inc.
visit site- $1,000+
- 50 - 249 employees
- Durham, NC
Net Friends, Inc. Is an IT managed services company launched in 1997. They are in Durham, North Carolina and have a midsize team. The company provides IT managed services, IT staff augmentation, and IT strategy consulting.
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 75%
Midmarket ($10M - $1B) 25%
Common Project Size
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Net Friends, Inc. was hired by a medium-sized non-profit real estate company based in Raleigh to handle all their IT needs. The company transitioned from an internal team to a Managed Service Provider (MSP) model, and Net Friends was chosen after an extensive risk assessment. The vendor stood out due to their ability to meet or exceed all internal requirements and the positive feedback from their established clients. Services provided by Net Friends include network monitoring, project management, and service ticketing for end users.
Net Friends provided a comprehensive service package that covered all the company's IT needs. Under the NetCore service, the vendor took care of the company's network and related equipment. The NetVisor service ensured coverage on servers and workstations and included a service desk to assist staff with IT tickets. The NetForce Architect service involved the establishment of a 12-month project plan for IT infrastructure improvements, complete with a dedicated project coordinator and project engineer.
The vendor's team, which included a Senior Business Advisor, Contract Manager, and Customer Success Manager, worked closely with the real estate company. The team was praised for their communication, transparency, and problem-solving abilities. The company's Customer Success Manager was particularly appreciated for being success-driven rather than sales-driven. The support from the Network Operations Center (NOC) team and the IT support team was also highly valued.
The services provided by Net Friends have exceeded expectations and have been deemed worth the cost. The real estate company can now focus on its mission without being hindered by IT issues. The vendor's support has significantly reduced the burden on the company's Information Systems Specialist.