Net Friends, Inc.

Net Friends, Inc. was contracted by a medium-sized non-profit real estate company based in Raleigh to handle all their IT needs. The company transitioned from an internal team to a Managed Service Provider (MSP) model with Net Friends overseeing network monitoring, projects, and service ticketing for end users. The vendor was selected after an extensive risk assessment and was found to meet or exceed all the company's internal requirements. Their services included network and equipment management under NetCore, server and workstation coverage under NetVisor, and a 12-month IT infrastructure improvement plan under NetForce Architect. The client praised the vendor for their communication, transparency, and the quality of their service desk. The company's Customer Success Manager was particularly commended for being success-driven rather than sales-driven.

Net Friends, Inc. was also hired by E&V Strategic Communications to manage their data migration from Sharepoint to Sharefile, manage a building move, and switch to all Microsoft platforms. The vendor was selected based on their high ratings, budget-friendly pricing, and good value for cost. The scope of work included applying Net Friends' recommended Microsoft 365 baselines and policies, deploying a proxy system in E&V's Azure tenant, examining existing data for compatibility issues, and holding meetings with E&V stakeholders to review existing Shared Drives in ShareFile. The project also involved creating required data structures and security principals, performing staged file data migration to SharePoint and OneDrive, and decommissioning the proxy system. The client appreciated the vendor's thorough approach and effective execution of the project.