MonitoringLabs

MonitoringLabs was hired by a U.S.-based job search and recruitment firm to manage their IT services. The firm, which aids foreigners seeking employment in Thailand and Thai companies hiring foreign employees, required an outsourced IT partner for their startup. The firm chose MonitoringLabs' Fully Managed Services package to handle all their IT needs, including anti-virus, software updates, patching, troubleshooting, cybersecurity, cloud storage, and data backup. The selection was based on cost-effectiveness compared to other firms and the high cost of hiring a full-time IT specialist.

Once MonitoringLabs was selected, a service introduction meeting was held to ensure all the firm's requirements would be met. Following this, MonitoringLabs installed all necessary equipment for remote device monitoring and connected the firm to their offsite data room. The process was quick, efficient, and free of hiccups. The firm initially met with a pre-sales executive and a sales executive from MonitoringLabs, and was then assigned IT network and IT specialists for their account, with backup support guaranteed if required.

The firm reported a positive experience with MonitoringLabs, noting the quick and efficient implementation of the project and the absence of any problems since the initial setup. They appreciated the cost-effectiveness of the service, as well as the assurance of having backup support if needed. The firm's IT needs were fully met, allowing them to focus on their strategic business objectives.