MonitoringLabs

MonitoringLabs was hired by a U.S. based job search and recruitment firm to manage all of their IT needs. The company, being a startup with a small team and no IT experience, required a reliable IT service provider that could handle their cross-border/remote IT capabilities. The company opted for MonitoringLabs' Fully Managed Services package, which included anti-virus, software updates, patching, troubleshooting, cybersecurity, cloud storage, and data backup. MonitoringLabs was selected based on the cost-effectiveness of their package compared to hiring a full-time IT specialist.

The project began with a service introduction meeting to ensure all requirements would be met. Following this, MonitoringLabs installed the necessary equipment to monitor the company's devices remotely and connected them to their offsite data room. The implementation process was quick and efficient with no issues since the initial installation. The MonitoringLabs team assigned to the project included a pre-sales executive, a sales executive, IT network and IT specialists, with backup support on standby if needed.

The results of the project have been positive. The company was able to focus on their strategic business objectives while MonitoringLabs effectively managed all of their IT functions. The cost of the Fully Managed Services package was found to be more affordable and valuable than hiring a full-time IT specialist. The quick and efficient implementation process and the absence of any issues post-implementation further validated the company's decision to choose MonitoringLabs for their IT needs.