LION+MASON

LION+MASON was hired by Sheffield Hallam University to conduct user research aimed at understanding user attitudes, expectations, and general approaches to sourcing information from the university website. The team of 2-5 employees at LION+MASON undertook a user-centered research approach, examining current and competitor platforms, user behaviors across all relevant touchpoints, analytics, and existing insight. The primary research was commissioned with potential students to understand the UX/UI experience of the University website. The university found LION+MASON through an online search and chose them for their good value for cost.

St James's Place, the UK's largest Wealth Management Company, collaborated with LION+MASON on three projects over the last two years. The specific goals included user research and discovery, IA creation, and validation. A team of 2-5 employees from LION+MASON worked on user research planning, execution, and playback, website AI and tree jack testing, and user testing and validation. St James's Place discovered LION+MASON through a referral and chose them for the same reason.

Age UK, a nonprofit organization, hired LION+MASON to explore the user experience of one of their new products across multiple user groups. The project aimed to collect evidence of how end users use the product and use that evidence to improve the experience for different user types and ultimately inform and justify future developments on the product. LION+MASON delivered evidenced suggestions for improving the experience for end users and the process of managing and curating listings for brand partners. Age UK found LION+MASON through an online search and chose them for their high ratings, budget-friendly pricing, great culture fit, good value for cost, aligned company values, and demonstrated knowledge of UX.