Knot Networks LLC
visit site- Undisclosed
- 10 - 49 employees
- Rehoboth Beach, DE
Client Insights
Industry Expertise
50%
25%
25%
Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 25%
Enterprise (>$1B) 25%
Common Project Size
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Clients
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Highlights from Recent Projects
Knot Networks LLC was hired by a consulting company, Sitel, with the objective to grow the business. The company was discovered through an online search and was chosen for their cost-effective pricing. Knot Networks undertook a project to provide a toll-free number service to improve Sitel's customer accessibility and service. This involved an analysis of Sitel's communication requirements, call volumes, selection of a suitable toll-free number provider, and acquisition of a unique toll-free number that reflected Sitel's brand. Knot Networks also configured call routing options such as IVR and voicemail integrations, and if necessary, integrated the service with Sitel's existing systems. They conducted thorough testing to ensure smooth functionality and provided staff training, comprehensive documentation, and ongoing support and technical assistance. The key deliverables of the project included the acquisition of a dedicated toll-free number, configuration of call routing options and integration, ensuring smooth functionality through testing, provision of staff training, detailed documentation, and ongoing support and technical assistance.