Grindstone Incorporated

Grindstone Incorporated was hired by a commercial insurance brokerage to strengthen their outbound marketing campaign. The broker, who managed complex B2B insurance transactions, needed help identifying potential clients due to a steady increase in their client base. Grindstone was selected for their high ratings and comprehensive plan that aligned with the broker's long-term goals. The project involved making outbound calls during business hours, using a script to identify qualified prospects and book appointments. The broker praised their account manager, Shira, and caller, Tracie, for their impressive growth, development, and commitment to the project.

Grindstone Incorporated provided call center services for a wireless control solutions company as part of an integrated marketing campaign. The company's Vice President of Marketing chose Grindstone after evaluating three firms, impressed by their onboarding process, metrics, and analysis capabilities. The project involved creating a script, training agents on product knowledge and objection handling, and adjusting agents for a better campaign fit. The company appreciated the detailed call status and progress information provided by Grindstone's online database tool, as well as the immediate email notifications for potential leads.

A technology distributor hired Grindstone Incorporated for a targeted call-out campaign to their vendors. The marketing program manager sought Grindstone's services to deliver one-touch messaging to their reseller base. The project involved developing campaign messaging, creating a script and contact list, and launching the campaign. Grindstone provided weekly feedback on responses, leads generated, and customer queries. The technology distributor commended Grindstone's agents for their knowledge, research skills, and ability to deliver the message without sounding scripted. The distributor has invested over $100,000 over two years and continues to work with Grindstone.