Grindstone Incorporated

Grindstone Incorporated was hired by a commercial insurance brokerage to carry out a comprehensive outbound marketing campaign. The brokerage, which had grown significantly in three years, required a vendor to identify and reach out to potential clients. Grindstone was chosen based on its high ratings and a well-outlined plan that suited the long-term needs of the brokerage. The project involved making outbound calls to a list of prospects and booking appointments with qualified leads. The brokerage worked closely with Shira, an account manager, and Tracie, a caller. The brokerage was impressed with the growth and development of Tracie and the strong partnership formed with Shira.

A wireless control solutions company engaged Grindstone Incorporated for call center services as part of an integrated marketing campaign. The company evaluated three different firms and chose Grindstone based on their thorough explanation of the onboarding/training process, the types of metrics and analysis they could provide, and the overall impression during the evaluation process. Grindstone helped the company create a script, provided high-level training on the company's products, and adjusted agents to better fit the campaign. The company was particularly pleased with the detailed call status and progress information provided by Grindstone's online database tool.

Grindstone Incorporated was contracted by a technology distributor to execute a targeted call-out campaign for its vendors. The distributor chose Grindstone because of its understanding of the North American market, including the provision of French-speaking agents. The campaign involved developing messaging with the vendor, creating a script and contact list, and providing the agents with all necessary information. The agents then made calls and provided detailed updates, which were forwarded to a designated person within the distributor's company for follow-up. The distributor was impressed with the agents' knowledge and initiative, and their ability to deliver the message in a non-scripted manner.