GravityBPO

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GravityBPO, a call center, is based in Rawalpindi, Pakistan and Philadelphia, Pennsylvania. The midsize company was launched in 2018. Their team specializes in call center services, back office outsourcing, affiliate marketing, and transcription.

Client Insights

Industry Expertise

Advertising & marketing

45%

Business services

45%

Information technology

10%

Client Size Distribution

Small Business (<$10M) 60%

Midmarket ($10M - $1B) 25%

Enterprise (>$1B) 15%

Common Project Size

<$10K 3 projects

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.7
3 Reviews

GravityBPO was hired by Leadfolx, an advertising and marketing company, to filter numbers according to specific zip and area codes. They were chosen based on a recommendation from a LinkedIn associate. The GravityBPO team, consisting of two members, designed and developed an initial prototype for filtration. The technology used for this project included Laravel and IoT on an Oracle database. The client was satisfied with the solution provided, which effectively resolved the initial issue they were facing.

In another project, GravityBPO provided call center services to a freelancing group. They were tasked with generating leads and acquiring more clients for the company. The team, consisting of a project manager and two subordinates, worked remotely to call customers about their orders and set up the client's network. They were also responsible for creating scripts and messaging for outreach calls. The client invested around $7,000 in this ongoing partnership, which began in August 2022. They were pleased with GravityBPO's efficient pricing and the leads generated.

GravityBPO also worked with HYFATech, an IT firm, to boost sales through direct marketing. They began the project by analyzing the client's existing marketing efforts and presenting a report. They then set up telemarketing efforts, generating leads to forward to the client. The client's main contact was the co-founder of GravityBPO, who served as their account manager. The partnership, which lasted from June 2020 to July 2022, resulted in a $9,000 investment from the client. The client was satisfied with GravityBPO's services and the leads they were able to generate.

Timeliness

5.0

Service Excellence

4.7

Value

4.7

Would Recommend

4.8