Consult RPO
visit site- $5,000+
- 10 - 49 employees
- Toronto, Canada
Client Insights
Industry Expertise
25%
25%
25%
25%
Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 25%
Common Project Size
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Consult RPO was hired by a BPO provider company to enhance their operational efficiency and hire contact agents. The VP of the company found Consult RPO through an online search and chose them for their budget-friendly pricing and good value for cost. A team of 2-5 employees from Consult RPO was assigned to the project. The scope of work was comprehensive and included process optimization, technology implementation, and training and development. Consult RPO conducted a thorough analysis of existing workflows, identified bottlenecks, and re-engineered key processes. They introduced advanced software solutions for customer relationship management (CRM) and enterprise resource planning (ERP), which streamlined data management and improved client interaction capabilities. To equip the team to handle new systems and processes, Consult RPO provided extensive training programs focused on enhancing technical skills and adopting best practices in customer service.