Condado Group Inc.

Condado Group Inc. was hired by Imperial PFS, a medium-sized insurance premium financing company, to transition their contact center platforms and create a call flow script. The project involved transitioning an acquired company from their Five9 Contact Center onto Imperial PFS's InContact CXone Contact Center. The aim was to replicate the former system as closely as possible on the new platform. This included setting up call routing, skills, and teams, as well as temporary telephone numbers. The project was successfully completed by a team of 2-5 employees from Condado Group Inc., which was chosen due to its proximity and aligned company values.

In another project, Condado Group Inc. was employed by Heartland Financial Group to assist with the implementation of their IVR system and integrate it with SF. The company, which specializes in lending transactions for small and mid-sized businesses, also required Condado Group Inc. to provide level 2 support for IVR issues. The Condado team, particularly a member named John, was heavily relied upon for the implementation and optimization of inContact at HTLF. They also served as an intermediary between HTLF and Nice from the time of implementation to the present day. Condado Group Inc. was chosen for this project due to their high ratings, budget-friendly pricing, and good value for cost.