Canaan Communication & Technologies Sdn Bhd

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Canaan Communication & Technologies Sdn Bhd is a BPO firm in Kula Lumpur, Malaysia. They have a team of around 15 employees and were founded in 2016. They provide non-voice BPO & back-office services, voice services, and corporate training for small businesses. 

Client Insights

Industry Expertise

eCommerce

40%

Consumer products & services

10%

Hospitality & leisure

10%

Information technology

10%

Medical

10%

Telecommunications

10%

Automotive

5%

Government

5%

Client Size Distribution

Midmarket ($10M - $1B) 40%

Enterprise (>$1B) 60%

Common Project Size

<$10K 2 projects

$10K-$49K 2 projects

Clients

  • Socar

Highlights from Recent Projects

Overall Rating

4.9
6 Reviews

Canaan Communication & Technologies Sdn Bhd was hired by a global insurance consultancy for a project involving transcription and data labelling. The Canaan team was responsible for preparing the platform for AI, with goals to complete all labelling and review tasks within a given deadline. After undergoing training, the team transcribed tasks containing 50 audios each and completed two review tasks, each consisting of 15 audio validations. Their cost was set by the total working days. The client chose Canaan due to their ability to deliver all requests efficiently and in a well-prepared manner.

In another project, Canaan Communication & Technologies Sdn Bhd provided call center services for Photobook Worldwide, an e-commerce company specializing in personalized prints. The project aimed at supporting the growing number of inquiries, increasing customer satisfaction, and achieving cost effectiveness. 2-5 employees from Canaan were assigned to ensure customer satisfaction and loyalty by handling inquiries, complaints, and feedback through various channels. The client chose Canaan due to their competitive pricing, good value for cost, and alignment with the company values.

Canaan Communication & Technologies Sdn Bhd was also hired by an e-commerce fulfillment company to provide first-level customer service and support. The goal was to create the best customer experience for the clients and customers of the company. Canaan, known for their industry expertise, provided full customer service support from calls, emails, and chats. The client, who had known the founding team of Canaan for a decade, chose them due to their accomplishments in the industry. The client worked closely with Jason and Sid from Canaan and was satisfied with their services.

Timeliness

5.0

Service Excellence

4.9

Value

4.9

Would Recommend

5.0

Awards

81612

2023

36990

2022