BKS - Business Knowledge Systems - Managed IT Services

BKS Systems provided comprehensive IT services for a US-based Contact Center Outsourcer serving banks and credit unions. The project involved handling all aspects of the company's IT needs, including network architecture, systems maintenance, and secure client connections. The goal was to ensure the company's systems and client connections were always operational, as the company operates 24/7. The client had previously worked with BKS Systems on other projects and trusted their expertise. The client was able to focus on client service and other critical business aspects while BKS Systems managed their IT department.

For an electrical contracting company, BKS Systems managed all IT needs except software selection. The company owner, who was not an IT expert, felt the increasing complexity of IT work was not being fully met. The company aimed to have a smooth-running operation incorporating electronic processes with the appropriate hardware/cloud computing while minimizing potential cybersecurity risks. BKS Systems was selected based on a referral from the company's website developer and an interview with their sales staff. They remotely managed all office computers, performed data backups, updated select hardware, installed purchased hardware, and managed their MS Office 365.

BKS Systems served as the managed IT service provider for a professional employer organization. The company had previously relied on a one-person-shop IT provider but needed a larger company to handle their growth. BKS Systems managed the company's entire network, servers, and cloud-based systems. They converted 65% of the company's hardware to Microsoft Surface Pros, enabling more remote work. They also provided cyber training and set up new servers. The company chose BKS Systems because they trusted their expertise, given their experience working with big banks and police departments. The project was a success, with only one IT issue reported in 90 days.